We use the latest technologies to diagnose and repair your photocopier in a very responsive time. All Copyquip service engineers are employees of Copyquip and are fully trained and fully resourced by the company. This has led to one of the highest first time fix rates in the industry. We also use technologies including live remote assistance that enables our technicians to resolve issues online.
CopyQuip has decided to always have at least one more engineer than is necessary and this allows us to implement a proactive approach to servicing by scheduling our engineers to carry out preventative maintenance calls where the engineers comprehensively service the equipment focusing on the areas most likely to be the reason for future calls and thereby reduce the amount of emergency calls logged by our customers. This is unique in the photocopier industry